EMPLOYMENT OPPORTUNITIES

SALES MANAGER / ADMISSIONS MANAGER

 
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WHO IS INTERNATIONAL TEFL ACADEMY?

International TEFL Academy (ITA), founded in 2010, is one of the world’s largest TEFL training schools instructing 6,000 new students a year with over 80 employees.   We have consistently been ranked as the best TEFL certification school for online and in-person classes in the US and around the world. ITA has also been on the Inc. 5000 list for top revenue growth companies in the US for the past 4 years. In addition, in June 2021, ITA won the prestigious GoAbroad People’s Choice Award for our second year honoring the leading international education organization selected by study abroad professionals and students.   Read more about ITA’s recognition and awards here.

BUSINESS OVERVIEW:

We have Four Pillars of ITA Success that we measure ourselves on and all leaders are responsible for:

  • Customer Success 
  • Employee Success 
  • Financial Success
  • Company Success

We have a holistic approach with our focus and have a culture of continual investment and improvement with our staff and services for the long-term success of the company.   As a leader in our organization, you are critical to this success.

Our Services

We are a service and mission-based company seeking to make a meaningful impact on the world through TEFL certification and by assisting our graduates in becoming English language teachers who are able to pursue their dreams abroad and domestically.  

We believe top-level TEFL training builds a realistic pathway for our students to achieve their dreams and success as professional English language teachers, domestically or abroad. Our alumni teach at schools in 80+ countries abroad, teach online from the comfort of their homes, and live as global nomads teaching online from around the world. 

As the worldwide leader in the field of TEFL certification and services, we provide:

  • Pre-enrollment information and personalized guidance from expert advisors,
  • The Gold Standard in TEFL training and certification,
  • Lifetime job search guidance – online and worldwide,   
  • Alumni community & peer engagement.

This total system that ensures our customer’s success sets us apart from the competition and has made ITA a model that others are now trying to emulate. Read our full VISION STATEMENT. 

Where ITA is Going:

We are a $ 7.3M annual revenue company enrolling 6,000 new students a year. We currently offer foundational certification classes and in recent years have built new continuing education courses. We also own our textbook publishing company to ensure we provide the finest curriculum and learning tools.  We always maintain a growth mindset in improving our quality, students' success, and revenue.  As we expand, we are continuing to add and diversify our classes, products, and services to reach a 10-year goal of $ 30M in annual revenue. 

Over the past decade, ITA has built a culture of continuous learning and development to improve our skill sets in all areas required for staff success. We promote from within when we can, but we also seek to hire the best talent to expand our areas of expertise and foster innovation. 

Company Culture: 

We are committed to changing people's lives by providing them an opportunity to see the world. We have all "been there and done that," and we've all experienced the rewards and challenges of leaving everything at home to live abroad. We are travelers at heart and are committed to helping as many people as possible to pursue their dreams. We are goal-oriented with a light-hearted sense of humor, and we love to hang out and travel together. We take great pride in our team’s quality of services for our students and in building a great company. 

International Living Experience Is at The Core of Our Staff Experience:

We require at ITA that all staff have lived abroad continuously for at least six months.  A common bond within our company culture is we have all experienced the challenges and rewards of living in a foreign land. This enables us to empathize with our students and fully understand our students' needs and the challenges they face going abroad to live and work.

Remote Work and Culture:
The pandemic forced us to accelerate the transition to building a remote culture as we all had to work from home. Still, we have continued to enjoy team fun events, and we have focused on building open communication within our team. We have also been extra intentional about providing additional support to our team in the world of Zoom living by providing extra time off and creating a culture of engagement. 

The Team You Will Join:  ITA employs 40 full-time staff members and 40 part-time Instructors living around the US.  The 40 full-time staff members are the core team of colleagues you will be directly working with.

To learn more about our team and our company, read our VISION STATEMENT and MEET THE STAFF.

 

Open Book Management & Financial Transparency: 

We live and work by the values of transparency, education, and communication. We review our company financials weekly, educate our staff on running the business, and reward them with a portion of the profits quarterly and annually.  We follow the methodology of the Great Game of Business to reward and recognize our staff, encourage them to think and act like owners and empower them to make significant decisions to help build the company.  We set goals, win together, and share the profits. 

If you want to be engaged in the building of a great company, this is the right place for you. But, on the other hand, if you want only to come in and just “do your job” and not be part of the bigger picture, this is not the right opportunity for you.

 

SALES / ADMISSIONS MANAGER ROLE

This position is a senior-level role in the organization with the ability to influence change in an established and growing company as a key member of the Leadership Team (managers, directors, and officers) and Revenue Operations Team. 

The current sales staff (Admissions Department) is a team of 18 people (Admissions Advisors). You will work with a co-manager and will be directly responsible for half the team. 

This role reports directly to the VP / Chief Operating Officer and works closely with the CEO / Founder.

The primary goals for the Sales / Admissions Manager are three-fold: 

  1. Revenue and profits: Increase revenue and profits for the company and individual sales reps; 
  2. Quality measurements: Increase the standards of quality control for the customer and internal operations within processes and documentation; 
  3. Foster a culture of teamwork and collaboration within the sales team (Admissions Department) and other departments.

The breakdown of duty priority in this role is 50% sales training, coaching, and engagement and 50% senior leadership duties, including financial planning, administrative tasks, and quality control.

As a leader, you will have responsibilities for the sales staff but are also rewarded, recognized, and respected for the three other areas with the assistance of the leadership team.

The role of the salespeople you will lead:

The sales staff (Admission Advisors) receive qualified leads through marketing and each registers 20-30 new students a month. The Marketing Department works hand in hand with sales producing email, video tools, automation, and materials.  A sales process may take 1-3 discussions, and 60% of students purchase a course within 30 days; the remaining 30% typically enroll within the next 12 months.   The admission team works on commission and is highly incentivized.

Qualities of a Sales / Admissions Manager

  • Understand and embrace the differences between leading and managing.  The role says “Sales Manager,” but this role is for a leader.  You will lead people and manage the systems, processes, and outcomes. 
  • High Achiever.  You are a demonstrated  “A” player and can demonstrate the growth of your team members and department outcomes. 
  • An entrepreneurial mindset.
  • Ability to employ strategic thinking and planning skills to implement sales improvement plans.
  • Ability to coach, mentor, and motivate salespeople.
  • Highly organized and able to plan and then execute.
  • Understanding effectiveness is more important than efficiency and puts action into making the biggest impact.
  • Success-oriented, numbers-driven, and strong analytical skills.
  • Technology is proficient and well versed in CRMs (Hubspot and Salesforce preferred).
  • Strong communication, organization, and time management skills.
  • Emotional intelligence, level-headed, empathetic, motivated, humble.
  • Seeks challenges and performs best with high expectations.
  • You are fun and promote a healthy and positive work environment.

DUTIES AND RESPONSIBILITIES:

Coaching/Training/Engagement:

  • Continuous improvement of staff. 
  • Retention of top talent and ability to identify and recruit top people when hiring
  • Work continually with Sales Reps (Admissions Advisors) to reach monthly, quarterly, and yearly goals, including:
    • Meet with team members for one-on-one meetings bi-weekly to discuss previous/upcoming week, areas of support/training needed, and gather feedback;
    • Coach and motivate Sales Reps (Admissions Advisors) to achieve sales goals while meeting quality standards;
    • Impromptu meetings with Sales Reps (Admissions Advisors) as needed if their numbers dip or they are having issues at work;
    • Engage team members to monitor overall morale and recognize high-quality work and accomplishments.
  • Assess, identify, and communicate the sales training, development, and/or quality control needs for Sales Reps.
    • This includes evaluation of customer reviews and addressing issues with customers as needed.
  • Evaluate sales processes, procedures, and tools, and technology. Identify opportunities for improvement, and implement new processes as needed.
  • Foster communication with other department leaders to address necessary areas of improvement within systems, communication, and morale.  You will be on the Revenue Operations team so collaboration skills are a must.
  • Continuous professional development and leadership training (courses, seminars, conferences, etc.).  You will seek your own professional development and are responsible for the growth of your team’s skills and assisting in their career development working with our HR officer.
  • Lead by example in professionalism, kindness, treating colleagues with respect, operating with transparency, and making the job one that you enjoy. Have fun and help others have fun too!

Senior Leadership Duties:

  • A member of the Revenue Operations Team: Create sales plans and strategies to achieve growth in coordination with the Marketing team;
  • Provide revenue and sales forecasts and present to senior leadership on a monthly basis;
  • Provide Annual and tri-annual planning and forecasting to the company;
  • Attend and contribute weekly Leadership Team Meetings;
  • Address employee performance and/or conduct issues with HR and/or the appropriate team leader, as needed.
  • Assist and resolve issues with unsatisfied, difficult, and problematic prospective customers as needed.
  • Coordinate interview and training for new sales reps (Admissions Advisors):
    • Schedule training for an intensive two-week sales training period and coordinate a three-month mentorship period.
    • Update and maintain existing training materials. Create new training and materials as needed for new sales reps.
    • Develop 30-60-90 day success plans focusing on continuous improvement with the assistance of HR.
  • Monitor and analyze the success of monthly discounts, promotions, or pricing to maximize company revenues and profits in coordination with Marketing, CFO, and CEO.
  • Work with Marketing to coordinate, schedule, and run live sales webcasts. This includes strategizing to optimize webcasts focusing on new topics to present, timing, and increasing attendance.
  • Plan and regularly assess the number of monthly class projections in coordination with the Academics Department.

Senior Leadership Duties:

  • A member of the Revenue Operations Team: Create sales plans and strategies to achieve growth in coordination with the Marketing team;
  • Provide revenue and sales forecasts and present to senior leadership on a monthly basis;
  • Provide Annual and tri-annual planning and forecasting to the company;
  • Attend and contribute weekly Leadership Team Meetings;
  • Address employee performance and/or conduct issues with HR and/or the appropriate team leader, as needed.
  • Assist and resolve issues with unsatisfied, difficult, and problematic prospective customers as needed.

  • Coordinate interview and training for new Sales Advisors:
    • Schedule training for an intensive two-week sales training period and coordinate a three-month mentorship period.
    • Update and maintain existing training materials. Create new training and materials as needed for new sales reps.
    • Develop 30-60-90 day success plans focusing on continuous improvement with the assistance of HR.
  • Monitor and analyze the success of monthly discounts, promotions, or pricing to maximize company revenues and profits in coordination with Marketing, CFO, and CEO.
  • Work with Marketing to coordinate, schedule, and run live sales webcasts. This includes strategizing to optimize webcasts focusing on new topics to present, timing, and increasing attendance.
  • Plan and regularly assess the number of monthly class projections in coordination with the Academics Department.

ACTIVITIES IN A TYPICAL WORK WEEK:

  • Evaluate historical data and the previous week’s sales numbers to make current monthly sales forecasts. 
  • Meet with your direct reports for bi-weekly 30-minute one-on-one meetings.
  • Work with Revenue Operations to improve systems within Salesforce/Hubspot and guarantee an effective and high-quality sales process. 
  • Meet with the Leadership Team for 90 minutes for a group leadership training focusing on continuous improvement of the company.
  • Investigate new tools and software to help improve job performance and satisfaction.

COMPENSATION AND BENEFITS:

  • A base salary and department performance bonus range:  $100K to $130K.
  • Company Gain Share plan based on annual profitability.

Lots of time off - get out, travel, and enjoy downtime!

  • 18 vacation days + 10 personal days.  Vacation days increase annually to 25 max.
  • 10 annual sick days
  • 8 weeks paid parental leave
    Health Benefits: Medical / Dental starting day 1 of employment

 

JOB REQUIREMENTS

  • A college degree is not necessary for this position. Formal training and relevant work experience will be taken into account.  Military veterans are encouraged to apply.

  • International travel experience. You must have lived abroad consecutively for AT LEAST 6 months to be considered for this position. No exceptions. You will not be considered.

    Everyone in our company has lived and traveled abroad extensively. That's the club you're joining to work here. Teaching English abroad, studying abroad, working abroad, volunteering abroad, serving in the military, Peace Corps, or simply living in various countries growing up – these are examples of the type of international experience we seek.

  • Ability to legally work in the US and live in the US at the time of employment (you may apply if you are not in the US at this time).

Work Experience

Required:

  • B2C sales and sales management.  This is a requirement.
  • Minimum of 5 years sales management experience in B2C
  • Minimum of 3 years selling in B2C

Preferred experience in this order:

  • Work in the field of International Education and overseas experience industry (work, study, intern, volunteer).
  • Work experience in the education field including Technical School Education.
  • B2C  selling of services - inside phone sales experience.

TO APPLY:

You must apply for this position through the International TEFL Academy website using the link below. Your application will require:

  1. Resume (Word or pdf) - please include your name in the title of the digital document.
  2. Cover letter addressing: 
  • Why do you want to work at ITA? Why are you interested in this position?
  • Toot your horn and show off how you have led the sales team to success in the past.
  • Countries where you have lived worked studied and traveled. 
  • Tell us why travel is important and why it is important for others to experience seeing the world.
  1. When you can start if hired.
  2. Best phone number and time to reach you for a call.
  3. Please tell us which job site you found us on or if a friend referred you.

APPLICATION DEADLINE: January 23, 2022

If you have any follow-up questions about the position, please email us at employment@internationalteflacademy.com . We only respond to application or employment inquiries via email, and we do not accept phone calls about employment - a phone call may weaken your application.

We understand your initiative, but we receive many applications for this position, and it is a significant process to evaluate each candidate.

Then What Happens?

Once your resume is submitted, we will reach out to you in all the steps of the process, so please, check your email and voicemail frequently. If you are not selected in this process, don't worry, we will keep your resume on file for other potential future positions that could be a good match.

Here at International TEFL Academy, as global citizens, we recognize that diversity, equity, and inclusion are vital to the culture of our organization. International TEFL Academy is an equal opportunity workplace.

>> Submit your application HERE <<